We take product quality very seriously and will also aim to resolve any issues without the need for a refund. In some cases we may need to contact an artist to resolve a situation.
However if you find serious defects, missing textures or files, misinformation in description or product images which cannot be resolved by the artist, you may be eligible for a refund.
To be eligible for a refund, a refund request must be submitted within 7 days of purchase. We cannot guarantee a refund and each request will be assessed on a case by case basis.
If money is refunded, you are required to destroy all copies of purchased product files without the right to keep or use them.
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