We take product quality very seriously and will also aim to resolve any issues without the need for a refund. In some cases we may need to contact an artist to resolve a situation.
However if you find serious defects, missing textures or files, misinformation in description or product images which cannot be resolved by the artist, you may be eligible for a refund.
To be eligible for a full refund, a refund request must be submitted within 14 days of purchase, before a download is attempted. We cannot guarantee a refund and each request will be assessed on a case by case basis. We do not refund any payment fees or surcharges.
In addition we also offer a limited repair or replacement on faulty items for the first 30 days. Please contact support if you require support with a faulty item.
If a product is refunded, you are required to destroy all copies of purchased product files without the right to keep or use them.
For more information on the specific details relating to GameGuru products please read the GameGuru information page